The Official Scooter Store provides the best possible shipping to our valued customers. Products ship via FedEx Ground, DHL and UPS. All orders are shipped directly from the manufacturer. Most orders can be shipped the same day. Shipments usually arrive in 1-5 business days.
Shipping Policy - Our Razor scooters are shipped via FedEx Ground. The Official Scooter Store can ship to most addresses in the United States. FedEx cannot deliver to a U.S. Postal Service Post Office Box or a Commercial Mail Box similar to Mail Boxes Etc®. Please enter a physical address. Please note that there are some restrictions that may apply. Batteries cannot be expedited.
Shipping Costs - The Official Scooter Store offers FREE SHIPPING on all Razor scooters and Ripstik Caster Boards. If an item you have ordered is out of stock your other items will be shipped immediately and the out of stock item will be shipped when item becomes available.
Address Accuracy - Please double check your address for accuracy when ordering from TheOfficialScooterStore.com. An address that is entered incorrectly can delay or prevent shipment.
Delivery Time - When you place an order with us, we will estimate shipping and delivery dates based on availability. Most orders ship out within 24 hours or the next business day. Please allow 3-5 business days (depending on location) from the time your order is placed to be processed and dispatched. Please see map below. Note that these dates are approximate and may change based on certain circumstances. All scooters are shipped directly from the manufacture's warehouse to your door. Once your package has been picked-up by the carrier, you can obtain delivery information directly from them – see Tracking Your Package below.
Tracking Your Package - Using the tracking number provided in your order confirmation e-mail, you can check the status of your delivery with the carrier. The contact information is listed below. Please see our shipping restrictions above for more information. UPS www.ups.com - Toll Free 1-800-742-5877 U.S. Postal Service Priority package tracking only www.usps.com FedEx www.FedEx.com - Toll Free 1-800-GO-FedEx (463-3339)
Cancellation Policy - Orders cannot be cancelled after we ship it out. All order cancellations must be done the same day you place the order and before we ship out the order. We reserve the right not to accept order cancellation. Cancelled order without authorization or refused shipment will NOT be refunded.
Undeliverable Packages - When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account. These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
Shipping Policy - The Official Scooter Store ships daily via FedEx Ground & DHL Ground services to the lower 48 states. AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping. We do not offer COD. Air Rates can be found on the FedEx website by searching for rates from zip code 50208 to your zip code. DHL Ground transit times are longer. We ship certain items by DHL only to prevent damage to sensitive items. We choose which items ship FedEx or DHL.
Shipping Costs - The Official Scooter Store offers FREE SHIPPING on all X-Treme and ScooterX electric scooters, gas scooters, kick scooters, push scooters and electric bicycles ordered within the continental United States. Below is a guide to shipping times for your X-Treme scooters. Larger items require a discounted freight shipment upgrade fee. Please see Freight Shipping below.
Shipping Restrictions - The Offical Scooter Store cannot deliver to Post Office Boxes, PMB's, APO's or FPO's. Some items may be shipped separately. The delivery date information we provide is not guaranteed, but an accurate approximation of the delivery date.
Freight Shipping - Large motorcycles, electric bicycles, ATV's and mobility scooters such as the XB-500, XB-508, XB-350, XA-750, XT-300 and others ship by freight carriers strapped to pallets. We use R&L Carriers for 99% of all shipments going to 47 of the 48 lower states. Shipments to California will go by Yellow Freight or Central Freight (possibility we could use FedEx freight). We will choose the lowest cost carrier for each individual shipment to California. The carrier and tracking number can be found on the tracking number e-mail we send back to you after it ships. Expect all freight shipments (except California) to go by R&L unless we contact you after the order is placed and tell you differently. Each door delivery using R&L Carriers ONLY will include a lift gate. ALL Freight Shipments must include the your phone number. If we do not receive the correct phone number, the shipment will not be shipped or delivered. The carrier will phone you to schedule delivery. All shipments refused at any terminal will have the shipping costs billed back to you.
Address Accuracy - If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order. Please provide accurate information at checkout. Please provide a physical address as The Official Scooter Store cannot ship to a Post Office Box. Providing inaccurate information at checkout or shipping to an alternate mailing address may cause a brief delay for order verification.
Delivery Time - Most orders ship out within 24 hours or the next business day. Please allow 3-5 business days (depending on location) from the time your order is placed to be processed and dispatched. Please see map below. Note that these dates are approximate and may change based on certain circumstances. All scooters are shipped directly from the manufacture's warehouse to your door.
Returns & Refunds - The Official Scooter Store will process returns and refunds only for items that were purchased directly from The Official Scooter Store within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.
Refund Process - Once your return is received. A credit for the full purchase price (plus tax excluding outbound shipping cost) will be issued to the credit card used to purchase the item(s) you are returning. You (The Customer) are responsible for the cost of returning the item(s) to The Official Scooter Store unless the return is a result of our error.
Return Guidelines - You may return any new, unused items ordered from The Official Scooter Store in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.
Returns & Refunds - Returns can only be authorized by X-Treme's technical support department. To contact technical support you MUST open an X-Treme Scooter Support ticket at http://www.x-tremescooters.com/support. A tech will phone you back or reply to your ticket during the same day.
Scooter & pocket bike returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton or a suitable substitute, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.
Any scooter or pocket bike that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.
S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow our technical support department to assist them in solving the problem.
